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Chat

Have a question or concern you want answered right away? Chat with a knowledgeable RICOH IMAGING consultant online right now.
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Self
Support

RICOH IMAGING offers an online library of self support articles for any issue you might be troubleshooting on your own. Search Self Support.

 

Contact Customer Service

Questions? Concerns?

Just call us at (800) 877-0155 from within the United States. Our Customer Service representatives are more than ready to help.

You can also contact us by using our Customer Service Web Form. You’ll find the link below. Once you submit the form, we’ll usually get back to you via email within three business days.

RICOH IMAGING Customer Care

Toll Free: (800) 877-0155

Phone: (303) 799-8000

Contact Customer Service Webform

Important Note for Our International Customers:

We only service the United States market (including U.S. territories). If you’re an international customer seeking service, please contact a RICOH IMAGING representative in your country/region. Click Here for a listing.

Product
Repairs

Life happens. And sometimes even RICOH IMAGING premium products need occasional care and warranty service. Below you'll find links to help you find a service center or check on the status of your repair

Find Out If Your RICOH or PENTAX Product is Still Serviced

Please click on the following link http://www.precisioncamera.com/Ricoh/. It will re-direct you to our RICOH Imaging service facility or call 1-800-877-0155.

Send Your Equipment to RICOH IMAGING Service

Please click on the following link http://www.precisioncamera.com/Ricoh/. It will re-direct you to our RICOH Imaging service facility.

Check Your Repair Status

Product Repair FAQ

How long is normal repair time?

Normal warranty repair time is approximately 15–20 working days from the day we receive your product, not including shipping time back to you. Non-warranty repairs take approximately 15–20 working days from the date we receive payment. However, turnaround time may vary with the time of year and volume of products we receive for repair.

If your one-year or extended warranty period has expired, or if the repair is not covered under the terms of this warranty, we can provide you with a free repair estimate for your approval. You may use our online repair registration site to obtain a repair quote and pre-register and pre-approve your repair. Upon arrival at our repair facility (if pre-registered and approved) or approval of a repair estimate (and payment in full), your product will be put in line for repair. Repair time is approximately 15–20 working days after approval of an estimate. Approvals may be given by phone, with payment by MasterCard, Visa or Discover, or by mail using a credit card or check/money order.

If you decide not to have the out-of-warranty repair done by RICOH IMAGING, your un-repaired equipment will be returned to you for a shipping and handling fee of $12.50.

All RICOH IMAGING digital camera repairs are warranted for 90 days from the date of repair.

Find a
Service Center

Please click on the following link http://www.precisioncamera.com/Ricoh/ for all products requiring warranty repair. The link will redirect you to register your product for repair/service with the RICOH Imaging service facility.

 

International
Customers

Important Note for Our International Customers: We only service the United States market (including U.S. territories). If you're an international customer seeking service, please contact a RICOH IMAGING representative in your country/region. Click here for a listing.

Warranty
Information

Standard RICOH IMAGING Warranty

Conditions of RICOH IMAGING NORTH AMERICA Warranty:

  1. RICOH IMAGING products originally distributed by RICOH IMAGING AMERICAS CORPORATION and RICOH IMAGING CANADA and purchased through our authorized distribution channels, are warranted by RICOH IMAGING AMERICAS CORPORATION and RICOH IMAGING CANADA to the original retail purchaser for a period of one year from date of purchase against defects in material and/or workmanship.
  2. This warranty is limited to repair of defects in material and/or workmanship. These repairs will be made at no charge to the customer. However all charges related to shipping the product to the service center are the responsibility of the owner. (Note: RICOH IMAGING AMERICAS CORPORATION and RICOH IMAGING CANADA will not assume the responsibility for damages or loss encountered in transit to the service center, but will assist in processing any claims whenever possible.)
  3. This warranty does not cover finishes or batteries, nor does it cover damages resulting from accident, misuse, abuse, dirt, water, battery leakage, tampering, servicing performed or attempted by unauthorized service agencies. This warranty is valid only in the country where this product is purchased. Routine cleaning and normal cosmetic and mechanical wear are not covered under the terms of this warranty. RICOH IMAGING AMERICAS CORPORATION and RICOH IMAGING CANADA shall not be liable for any consequential or incidental damages resulting from any breach of warranty, express or implied, applicable to this product.
  4. This warranty card will not to be re-issued. Please keep this card along with your original or copy of purchase receipt, and provide both to obtain the limited warranty service during the warranty period.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific rights and you may have other legal rights which vary from state to state. This warranty policy does not affect the consumer's statutory rights.

For Service related questions, please call
USA
Phone: 1-800-877-0155
Canada
Phone: 1-800-224-6767

For technical support, please visit
http://ricoh-imaging.ca/en/support

Extended Warranty

The extended warranty set forth below is provided by Ricoh Imaging Corporation ("Ricoh") for products originally distributed in the United States by Ricoh Imaging Corporation, 633 17th Street, Suite 2600, Denver, Colorado 80202, excluding PENTAX Sport Optics products ("Products") and must be purchased within two (2) months of original purchase. This extended warranty is not available for Ricoh’s 645z camera unless purchased and included as part of the Ricoh Pentax Advantage program. Ricoh warrants that the Product, when delivered to you in new conditions in its original packaging, will be free from defects in original factory materials and workmanship under normal use and service for a period of three (3) year from the date of original purchase. If such Product is returned to Ricoh and proven to be defective upon inspection, Ricoh will in its sole discretion and at no charge will (a) repair the Product utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Ricoh. Warranty exchange or replacement does not extend the original warranty period of the Product.

This Extended Warranty includes one complete "check-up" to be provided anytime during the warranty period. The "check-up" covers all camera functions to ensure each meets factory specifications.

You bear all shipping costs when exercising your rights under this Extended Warranty. Ricoh will not assume the responsibility for damages or loss encountered in transit.

This warranty does not cover any accessories, loss of or damage caused to the product, including, but not limited to that caused by: abuse, improper packaging, alteration, accident, impact, moisture, liquid, sand/ corrosion, excessive temperature, battery leakage, chemical corrosion, scratches, mishandling, operation contrary to operating, maintenance or environmental instructions, tampering, modification, electrical current fluctuations, use in conjunction with compatible computer equipment and compatible software or servicing by an unauthorized repair shop. Non-Ricoh brand equipment and software that may be distributed with the Ricoh Imaging Product are sold "as-is" and without warranty of any kind by Ricoh, including any implied warranty regarding merchantability or fitness for a particular purpose and such warranties are explicitly disclaimed. Ricoh shall not be liable for any consequential or incidental damages, such as memory cards, batteries, travel expenses, loss of time, etc. Routine cleaning and normal cosmetic and mechanical wear are not covered under the terms of this warranty.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXTENDED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND RICOH (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU). RICOH SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL OR INCIDENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE, CHARGES, LOSS OR CORRUPTION OF DATA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF RICOH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST RICOH BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF RICOH (SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTIAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS EXTENDED WARRANTY DOES NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

This extended warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

To exercise your rights under this Extended Warranty, please click on the following link http://www.precisioncamera.com/Ricoh/ for all products requiring warranty repair. The link will redirect you to register your product for repair/service with the RICOH Imaging service facility.

In your package, please include the following:
A. A copy of the Extended Warranty Card.
B. A copy of your dated proof of purchase (sales receipt, charge slip, etc.).
C. A note describing the problem with a complete return address.
D. All necessary items, such as batteries or other items related to the problem.
E. Any sample pictures. Please include your memory card with images that show the problem.
F. A check or money order in the amount of $19.95 to cover shipping and handling

International Warranty Card

New RICOH IMAGING products do not automatically come with an international warranty that covers all RICOH IMAGING products around the world. However, it is possible to obtain an International Warranty Card through RICOH IMAGING AMERICAS CORPORATION after you have purchased a RICOH IMAGING product. If you bought your RICOH IMAGING product in the United States and are traveling to a foreign country for an extended period of time, we can send you an International Warranty Card to cover your product while you are abroad. We will also send you a list of authorized service centers around the world.

To obtain an International Warranty Card, please send the below-listed items to RICOH IMAGING AMERICAS CORPORATION, 633 17th Street, Suite 2600, Denver, Colorado 80202:
A copy of your dated proof of purchase, with the name and address of the U.S. dealer.
The serial number on your RICOH IMAGING product (if it has one).

If you bought your RICOH IMAGING product in another country, and you are planning to visit the United States, we can send you an International Warranty Card to cover your product while you are within the United States. You will need to send us the following items:
A copy of your dated proof of purchase.
The serial number on your RICOH IMAGING product (if it has one).
We will fill out an International Warranty Card and mail it to you. The time period and product coverage provided by the International Warranty Card is the same as the standard RICOH IMAGING Limited Warranty (as specified above).